Warranty Policy

Warranty Region

Only applicable to United States e-bike purchases from happyrunsports.com. Bikes purchased outside the Happyrun official website, shall contact their original dealer for after-sale service. All Happyrun bike owners are entitled to contact the Happyrun CS Team for troubleshooting service throughout the lifetime of bikes.

For clarity, we DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Warranty parts will only be shipped within the continental (the lower 48 states) United States.

Warranty Start

Happyrun warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with Happyrun's published guidelines.

The following table outlines the timeframes and terms of service for our various components.

 

Item	Parts	Warranty  (Months)	Terms and Conditions of Service
Structure	Frames	24	Natural deformation, open welding, desoldering fracture phenomenon, quality problems caused by can be replaced. Self-modification, collision damage, etc. is not warranty.
	Front Forks, handlebar	12
Other Essential	Pedals, Tires, Saddles, Fenders, Pedals, Brakes, Brake Discs, Brake Rods Discs, Brake Levers	3	Punctures from sharp objects, collision damage, and similar issues are not covered under warranty. Additionally, human-caused damage, self-modifications, and damage to parts or accessories from collisions are excluded from warranty coverage.
	Crank Chain Plate, Wheel Hub, Spoke, Derailleur, Freewheel, derailleur, Chain, Bottom Bracket, Shock Absorber, kickstand, rims, shifter	6
Electrical parts	Motors, Halls, Bearings, Controller, Charger, Main Harness	12	1. Short circuits, burnouts, and performance failures caused by manufacturing defects are covered under warranty. However, damage caused by water ingress, disconnections, or human error is not included. 2. Components such as Hall elements, bearings, and magnets can be replaced in cases of phase loss, burnout, demagnetization, or abnormal noise. However, breakage and water ingress are not covered under warranty.
	Display, Speed Control Knob, Booster, Throttle	6
	Headlights, Turn Signal Light, Taillight, Keys, Switches,	3
	Batteries	12	The batteries are engineered to maintain up to 75% of their original capacity for up to 300 charging cycles, or until whichever limit is reached first. Damage from water ingress or human error is not covered by the warranty.

 

Exclusions. This Limited Warranty does not cover the following:

(1) Normal wear and tear of the product.

(2) Damage or failure from abuse, neglect, misuse, or accident.

(3) Damage from stunt riding, ramp jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bike.

(4) Damages resulting from improper charging of the battery pack or use of any charger not supplied by Happyrun or its dealers.

(5) Installation of any third-party parts, accessories, or electrical or

mechanical components.

(6) Any components that have been modified or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.

(7) Lost or damaged keys or NFC card.

(8) All warranties are void if electrical parts have been repaired or modified by a person not authorized by Happyrun.

 

Claims Process

Warranty Claims

All claims to this warranty must be made through Happyrun and submitted to support@happyrunsports.com. You can also click here to submit a request form. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact Happyrun via support@happyrunsports.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 years of initial purchase will be processed through Happyrun.

Happyrun will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Note: Happyrun will offer free components and replacement parts, and any installation fees will not be covered by Happyrun without the after-sales team's authorization.

 

Shipping Damage Claims 

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@happyrunsports.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims filed more than 14 days after receipt of any products.

 

Credit Card Chargebacks

If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.

 

Contact Us

Tel.：+1 559 213 5240

Email：info@happyrunsports.com

Monday to Friday, 9 AM to 6 PM (PST)