Return and Refund
Order Cancellation
To cancel an order, please contact us at info@happyrunsports.com before the order is shipped. Submitting a cancellation request before shipping does not guarantee that the cancellation will be successful. If the cancellation is successful, the customer will receive an email confirmation.
Once the order has been shipped, we are unable to cancel it. However, you may refuse the package. In such cases, a 4.5% transaction processing fee will be charged. This fee is retained by the financial service provider that processed your payment, not by Happyrun. The fee can be waived if you opt for a product exchange. Additionally, customers are responsible for return shipping costs: $150 for adult bikes (G100 Pro: $200) and $40 for kids' bikes.
Please choose carefully, and feel free to contact our team for assistance in selecting the correct product.
Return
Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories, and ebikes sold by Happyrun. Purchases made between November 21st and December 24th can be returned until January 6th of the following year. Please note, that the item needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.
For Non-Quality Issues
(1) The bike is new and unused:
Within 14 days of receipt: Only the return shipping fee will be deducted ($150 per bike, G100 Pro: $200), along with a 4.5% transaction processing fee. This fee is not retained by Happyrun but by the financial service provider that handled your online payment
Within 14 days of receipt: The return shipping fee will be deducted ($150 per bike, G100 Pro: $200), and an additional 20% restocking fee will apply. Note: The item must be in good condition, and the mileage on the e-bike's odometer must not exceed 20 miles.
Note: Returns are not allowed for bikes after 14 days of receipt.
For Quality Issues
(1) Within 14 days of receipt: A full refund will be provided, with no return shipping or processing fees charged (for critically damaged items or items affecting functional use). Alternatively, the customer may choose to exchange for another e-bike, with no additional return shipping costs required.
Note: Please remember that our Happyrun team will investigate into the quality issues carefully. If there is no quality issue and any damage to the bike is found intentional and man-made, we will still charge the return shipping fee.
*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.
(2) After 14 days of receipt: Depending on the specific circumstances, we may charge the customer a return shipping fee. Please contact our customer support team at support@happyrunsports.com, and they will determine the payment method.
The following situations will be seen as normal and will not apply to the free replacement or refund policy:
- A) Minor damage to the outer packaging.
- B) Damage to parts or wearing parts after excessive use.
- C) Damage to parts or wearing parts after using for a certain while or a certain number of times.
Note: All returns require the original packaging supplies and shipping box. Bikes must not have any wear, dirt, scratches, and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, Tool set, Manual, etc.).
Battery Returns
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers from returning batteries via shipping carriers.
Start My Return
To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence. Click here to submit a return request, or contact us at support@happyrunsports.com. If your return is approved, we will provide you with a return shipping label.
If the customer decides to arrange the return shipment and the request has been confirmed by the Happyrun customer service team, the customer is responsible for ensuring the safe shipment and successful return. Items returned without prior approval will not be accepted. Happyrun is not liable for the cost of return shipping arranged by the customer nor for any lost return packages. We sincerely appreciate your cooperation!
Refund
Refunds will be processed within 10-15 business days after we receive and inspect the returned package. Once we confirm the returned product meets our return conditions, we will deduct any applicable fees and issue the remaining refund to the customer's original payment method.
If the refund has not been credited to your account after 7 days, we recommend contacting your credit card company and/or bank. Please note that delays may occur due to the varying procedures of financial institutions.
Scope of Application
This return policy only applies to the products sold on the Happyrun official website (happyrunsports.com). Other ways to buy Happyrun electric bikes (Amazon, offline dealers, etc) are subject to the corresponding warranty policies.
Contact Us
Tel.：+1 559 213 5240
Email：info@happyrunsports.com
Monday to Friday, 9 AM to 6 PM (PST)