Shipping/Warranty Policy
Free Shipping on All Ebikes. （Hawaii And Alaska not free, because the shipping fee is too high）
If your ebike has passed the warranty period, we also offer a discount service for replacement parts, allowing you to obtain original accessories at a low cost.
The table below shows the duration of warranty service for the main components of our e-bikes (applicable to all e-bikes):
| Item | Parts |
Gurarantee Time (Months) |
Service |
| Basic Parts | Frame | 36 | Natural Deformation, open welding, decoldering fracture phenomenon, quality problems caused by poor manufacturing can be replaced. Self-modification, collision damage, etc, are not warranted. |
|
Fork,Handlebar, Stem,Seatpost |
12 | ||
| kickstank, tire, saddles, fenders,safety hook,seat clamp, stem clamp, frame clampm pedals, brakes, brake discs, brake levers | 3 | Tire puncture by sharp objects, collision damage of spre parts etc. are not warranted. | |
| Crank Chain Disc, Front arm set, Hub, Wheel hub,Spokes, Shift finger Dial,Deraileur, Flywheel, Chain, Bottom bracket, Shock absorber | 6 | Man-made damage, self-modification, collision damage parts and accessories are not warranted. | |
| Electric parts | Controller | 12 | Short circuit, burnout, performance failure due to poor manufacturing can be repleaced. Water,disconnection, and man-made damage are not warranted. |
| Charger, Main wiring harness | 12 | ||
|
Display instrument, Speed Control knob, Booster, Controller cover plate |
6 | ||
| Headlights,keys,Swithces | 3 | ||
|
Motor,Hall, Bearing,Clutch |
12 | Phase loss,Hall element burnout, damagnetization, abnormal bearing noise can be replaced. Breakage, water ingress are not warranted. | |
| Battery | 12 | Replace the battery due to faults such as broken grids, no power storage, and less than 70% capacity. No warranty for water ingress or man-made damage. |
Happyrunsports is proud to offer free shipping on all orders. We have warehouses in the USA, We choose the nearest warehouse for shipment according to the customer's address.
We use the best carriers in the industry to ensure your order arrives on time. During the checkout process, the website will automatically free shipping for orders to your delivery address. Delivery times vary depending on the delivery address you choose, item availability, and when you place your order.
If customs fees happen, please contact service@Happyrunsports.com, and we will bear the expenses.
Shipping Time
We will arrange delivery within 24 hours after you have placed your order. （Excluding pre-sale products）
We can deliver to The United States, Canada, and all of Europe countries for now.
For orders placed in the USA, CA, German, Spain, France, Italy, Netherlands，the shipping time will take 3-5 working days.
If the transport delay happens, please let us know and we will check the shipping status;
If the orders are never received, please let us know what happened, we will check with express engency and reschedule shipment or coordinate compensation.
* About tank G100 shipping：
Our Tank G100 is delivered by truck, so delivery may take 3-5 days longer compared to express delivery shipping. Once your order is shipped, we will automatically send the tracking number to your email. Once you receive the tracking number and carrier information, you can track the progress of your delivery using the following websites:
CEVA tracking: https://www.cevalogistics.com/en/ceva-trak
ABF tracking: https://arcb.com/tools/tracking.html
Order Processing
Orders received before 2 pm PST will ship the same business day from one of our US-based warehouses. Orders received after 2 pm PST will ship the next business day.
Next steps
Once your order is placed, we will send information about your order to the email address you provided during the checkout process.
Order Confirmation
The order confirmation email provides a summary of the items in your order.
Shipping Notification
Once your order has shipped, we will send a shipment notification email. This email includes the carrier name, tracking number, and delivery date. You can click the tracking number to track your package on the carrier's website.
Order Tracking
To track the status of an existing order, please go to our order inquiry page. Enter your order number and the email address you used when placing your order to check the status of your order. You can find your order number in the order confirmation email sent your order was placed. If you are not able to locate your Order Number or have any additional questions regarding the status of your order, please contact Happyrunsports at support@Happyrunsports.com.