Shipping Policy

Addresses To Which We Ship

United States: We offer free shipping to the 48 contiguous states. Unfortunately, we are unable to ship to Hawaii, Puerto Rico, Alaska, or other U.S. territories at this time. Additionally, we do not ship to P.O. boxes, APO, or military addresses.

Canada: We provide shipping to all provinces across Canada, though we do not ship to P.O. boxes, APO, or military addresses.

Please Note: All of our products include taxes, meaning no additional taxes will be applied when purchasing from our U.S. or Canadian official online stores ( happyrunsports.com ).

 

Shipping Time & Shipping Fees

 

In-stock Products: 

Country Processing Time Shipping Time Shipping Fee Courier
US 1-3 business days 3-5 business days E-bike: Free
Accessories: Free		 E-bike: Fedex
Accessories: Fedex / UPS / USPS
CA 1-3 business days 5-7 business days E-bike: $150 E-bike: UPS

Pre-order Products:

For pre-orders/backorders, please refer to the shipping date on the product page.

Note:

  1. If you’ve ordered both a bike and accessories in the same order, we typically ship them separately. If you do not receive everything at once, please don’t worry.
  2. If your bike purchase includes free accessories, we usually ship the bike first and send the accessories afterward.

 

Order Tracking

Once your order has been shipped, we will send you an email containing your tracking details so you can follow the shipment process (please note, the tracking number will become active within 24 hours, and there may be delays during weekends and holidays. Click here to track your order).

If, for any reason, you do not receive this email or need further shipping information, please email us at info@happyrunsports.com, and we will resolve the issue within 48 hours.

 

Signatures Required: 

Due to the high value of adult e-bikes, we provide a shipping service that requires an adult signature. This service costs $8 per bike, but the fee is covered by Happyrun, so customers are not charged. The signature service means that the carrier is instructed to obtain a signature before delivery and should not leave the package unattended. If there is no eligible recipient at the address, FedEx may attempt redelivery, which could incur additional fees.

Note: The signature service does not apply to non-bike items.

 

Address Change

Please submit any address change requests within 90 minutes of placing your order. Click here to submit your address change request, and we will process it free of charge.

If more than 90 minutes have passed since you placed your order, you can still prioritize submitting an address change request by clicking here. If the change is successful, there will be no charge. If the change is unsuccessful, the shipment may have already been dispatched. In that case, you can refuse the package, but we will charge a reshipping fee of $150 for adult bikes and $40 for children's bikes. (We will notify you via email regardless of whether the address change is successful.)

 

Lost Items

If you have not received your e-bike or accessories but the tracking number shows the items as delivered, please contact us within 5 business days. After 5 business days, we will no longer be able to handle this issue, and you will need to contact the shipping carrier directly to resolve it.

In very rare cases, shipments may be slightly delayed. If you do not receive your order within 20 business days, please feel free to reach out to us at info@happyrunsports.com. To ensure we can assist you effectively, please provide your order number and any other relevant information when contacting us.

Note: We are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

 

Contact Us

Tel.：+1 559 213 5240 

Email：info@happyrunsports.com

Monday to Friday, 9 AM to 6 PM (PST)